Pawsey obtains feedback from users from a variety of formal and informal mechanisms.
The Annual Survey is conducted towards the end of each year. In addition to specific feedback, the survey is used to generate more general metrics for overall user satisfaction. Historical trends are available on the Pawsey User Survey page.
The Helpdesk can also be used to provide feedback, by opening a ticket via the User Support Portal.
The Partner Liaisons are an avenue of feedback for users at Pawsey Partner institutions.
Feedback can also be provided directly to Pawsey staff.
Any feedback that generates actions is tracked in Pawsey's internal ticketing system.