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A support mechanism for all users of Pawsey systems and services. It provides a single point of contact to seek information or help for any aspect of Pawsey, its operations, or facilities. If in doubt, submit your query here and our triage team will direct your request to the most suitable resource. All requests will be triaged within 4 hours of receipt.


Pawsey manages security for the Data and Systems under Pawsey control and makes recommendations to external parties as appropriate based on observations. Pawsey also monitor and manage adherence to the pawsey Security policy, and triage any security issues or incidents as they arise.


Pawsey manages data movement & communications throughout the Pawsey environment, as well as external links and ingest services to partner entities and research facilities as required.

Visit the Helpdesk Portal or email: with your request.



Pawsey Supercomputing Centre training courses include introductory sessions on Pawsey, Supercomputing, Cloud computing and Linux, Data Management as well as advanced sessions on MPI, OpenMP and GPU programming. Sessions on visualisation and data are also offered.

Seminars, Clinics & Roadshows

Seminars to engage and inform stakeholders, the public, special interest groups.

Visit the Helpdesk Portal or User Training and Course descriptions

Current Seminar, Clinics & Roadshow schedule here:

Request attendance or suggest future subjects, email: 



The Pawsey Supercomputing Centre maintains a range of supercomputers for use by the Australian research community, including:

  • Magnus - a Cray XC40 Supercomputer, for highly-parallel distributed programs.
  • Galaxy - a Cray XC30 Supercomputer, used exclusively for radio astronomy.
  • Zeus - a HPE heterogeneous cluster, for GPU-accelerated programs, large memory applications, and other specialised workflows.
  • Topaz - a dedicated GPU-enabled cluster, for GPU-accelerated programs.

Technical details information on all systems can be found here: HPC Systems


The process for gaining access to any of the Pawsey supercomputers is:

  1. Register on the Pawsey allocation portal
  2. Complete the form to apply for an allocation
  3. Application is assessed
  4. Project Leader is notified of allocation result
  5. Accounts are created and access granted

You may apply to use any, or all of the machines. To do this, please lodge multiple separate applications. To be competitive, we recommend that applications to use Magnus clearly express how the interconnect will be utilised.

Log into Pawsey Supercomputing Centre Allocation System or register

Information and links on the allocations & merit scheme methodology for all systems are here: Getting Access

Documentation for using the supercomputers is here: Supercomputing Documentation



Pawsey provides several levels of storage facilities and filesystems for research applications. Researchers can store a wide variety of data at Pawsey including astronomy data, bioinformatics, remote sensing, and much more. A wide variety of documentation and help on our services, and applying for storage can be found here.

Host Data Access Management tool

Data Portal is used for managing, ingesting, sharing, searching and setting quota (MediaFlux/Data Portal) on the data sets managed on the Pawsey data infrastructure.


The Pawsey Supercomputing Centre is currently operating the Nimbus Research Cloud. Nimbus allows the provisioning of resources for pilot studies, data analysis workflows, virtual laboratories, etc.

More information relating to this service can be found by following the links found here: Nimbus Documentation.

Desktop Support

Researchers can be provided with a desktop environment to perform a bulk upload of data to the Pawsey data stores where data pipeline challenges exist.

If you have any questions relating to our data guides or services:


Systems management and access

The Pawsey Supercomputing Centre Visualisation team provides a package of hardware, software and expertise, to tackle the whole range of visualisation activities that are relevant to the research community. They employ the use of specialised HPC servers with dedicated large-memory nodes to support remote visualisation. More information can be found in the Visualisation Documentation.

User support

Work with Researchers to improve or educate about how to best work in a visualisation environment.

Facility access, use and training

Our visualisation equipment can be booked and in some cases borrowed - technical information on what we have available is here: Visualisation Documentation , and booking information here: Pawsey Booking System

Visit the Helpdesk Portal or email: with your request.
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